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RETURNS, EXCHANGES & REFUND INFO

Returns, exchange & refund information

We hope you're pleased with your purchase from us, but if you do need to return anything, you've got 90 days to. We offer the following hassle-free options for you:

We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.

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Royal Mail

You can return to your local Royal Mail Post Office. To get your free returns label and find out more on how to return, follow this link: https://www.royalmail.com/track-my-return/create/5472.

Our return will be sent on a Tracked 48 service. Once your return has arrived at our warehouse, it will be processed within 14 working days.

Returns
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Return to store

You can also return your purchase to your nearest store for an exchange or refund. Don't forget your proof of purchase.

Exchange for online orders is available when incorrect products have been received or products have arrived damaged, otherwise a refund will be issued.

Once your return has arrived at our warehouse, it will be processed within 14 working days.

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RETURNS

Can I return an online order?
You can return to your local post office or you nearest parcel locker. To get your free returns label and find out more on how to return, follow this link: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns Your return will arrive the next working day following collection or drop off. Once your return has arrived at our warehouse, it will be processed within 7 working days. You also return your purchase to your nearest store for an exchange or refund. Don’t forget your proof of purchase.
How to return an online order
You can return to your local post office or you nearest parcel locker. To get your free returns label and find out more on how to return, follow this link: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns Your return will arrive the next working day following collection or drop off. Once your return has arrived at our warehouse, it will be processed within 7 working days. You also return your purchase to your nearest store for an exchange or refund. Don’t forget your proof of purchase.
What do I do if I receive a faulty item?
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct or damaged, then please contact our customer service team who will assist you.
What do I do if I receive an incorrect item?
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact our customer service team who will assist you.

Customer Service Live Chat: Click here
Customer Service Email: onlineservices@theperfumeshop.com
Customer Service Phone: 0333 344 2646
How long will my refund take?
When your order is refunded, we will email you on the address your order was placed to let you know. It will then be down to your individual bank’s processing time for the funds to process back into your account. Once arrived at our warehouse your return will be processed within 14 working days.
I've got a faulty item I purchased in store
If you've got a faulty item purchased in store, all you need to do is head down to your local store, bringing with you the item and your receipt, and a member of the store team will be able to help.