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Online & Member Accounts FAQs

Online & Member Accounts

How do I create an online account?

Creating an online account is very simple. All you need to do is click here and select the 'Create New Account' tab. From there, just enter the required details and you'll be up and running in no time. You can still complete a purchase as a guest if you prefer.

What is the difference between an online account and a Rewards Club card account?

A Rewards Club card account is given to members to accumulate points on purchases and receive exclusive rewards. An online account is separate to this. A rewards account doesn’t automatically mean you’ll have an online account, however you can of course link the two in order to earn and redeem points for online purchases.

Why is my member offer not working when I have a Rewards Club card?

It could be that you haven’t linked your Rewards card to your online account yet. Login to your account and check the Rewards section, linking your card if you haven’t already done so. The offers come directly from your Rewards Club card, so if your Rewards Club card and online account are not linked, you will not receive member offers.

How do I link my current Rewards Club card with an online account?

When creating an online account, you are given an option to link your new account with your existing Rewards Club card. You do this by entering the card number when prompted at the time of creating your account.

If I have lost or misplaced my Rewards Club card, can I get a new card number online?

Yes! When creating an online account there is an option available for to add a new Digital Rewards Club Card.

What is a digital Rewards Club card?

A digital Rewards Club card is automatically created if you select the Digital Rewards Club Card option when creating your online account. This will give you automatic access to online Member offers when logged in to your account. If you download our App, you can show your digital Rewards Club card to our in-store teams just like you would with a physical card.

Why are my points missing?

Points will expire from your VIP card 12 months after they have been earned and have not been spent. Regrettably, we cannot reinstate expired points.