Contact Us

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We’re expert, we’re passionate, we care

Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:

How to get in touch

Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can:

Use our Live Chat feature below or when you see the icon on our website.
OR
Email us at: onlineservices@theperfumeshop.com

Our Customer Service Team are available:

Monday to Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm

If you can’t e-mail or use our Livechat feature you can call us on: 0044 333 344 2646

Our phone lines will be open:

Monday to Friday: 9am - 6pm
Saturday: 10am - 5pm
Sunday: 11am - 4pm

Live Chat

Live chat available

The easiest way to contact us is via live chat by following this link.

Tell us about your experience

We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:

Leave A Review

FREQUENTLY ASKED QUESTIONS

How do I cancel my order?

Unfortunately once your order has been placed we’re not able to cancel it.

How do I find my nearest store?

To find your nearest store please use our store locator. We find it easiest to just input your post code.

What's the difference between Aftershave, EDT and EDP?

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying. Sometimes the notes in an EDT and EDP of the same fragrance can vary slightly so if you are looking at trying something new, so don’t forget to try before you buy.