Need Some Help?
For any query relating to the website or orders placed online please contact Online Customer Services on:
If you're on our website and see the red 'Chat Available' logo on the right hand side, one of our Customer Service Team are online and ready to help. Just click the logo and type in your question, we'll get back to you within seconds.
Standard Customer Services Hours:
Monday – Friday: 9am – 6pm
Saturday: 9am – 5pm
Delivery Queries & Re-deliveries
For any query relating to your delivery or requesting a re-delivery please contact online services on:
1890 989 417
For any query relating to purchases made in one of our shops or shop details please contact either the relevant shop directly or Store Customer Services on:
1890 989 417
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The Perfume Shop
The Gateway Centre,
Cressex Business Park,
For any business enquiries please contact us on our local number: 0845 601 1950
PRECAUTIONARY PRODUCT RECALL
Rihanna Rogue Eau De Parfum Gift Set for her EDP Spray 125ml and Candle x 3 (SKU : 1189265)
Customer safety is of utmost importance to The Perfume Shop. We have been advised of a possible flame issue with the candle as part of this specific gift set. These products have been sold in The Perfume Shop stores on www.theperfumeshop.com from January 2017.
What You Should Do:
Customers are advised to stop using these products immediately and to return it to any TPS store where they will receive a full refund.
No other products are affected.
We apologise for any inconvenience caused to our customers.
For further information, please email
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