Online Queries
For any query relating to the website or orders placed online please contact Online Customer Services on:
Live Chat:
If you're on our website and see the red 'Chat Available' logo on the right hand side, one of our Customer Service Team are online and ready to help. Just click the logo and type in your question, we'll get back to you within seconds.
Social Media:
You can also send your queries to our Social Media platforms such as Facebook and Twitter. You can find out more here.
Useful Links:
FAQs & Help
Returns, Exchanges & Refunds Policy
Delivery Information
Standard Customer Services Hours:
Monday – Friday: 9am – 6pm
Saturday: 9am – 5pm
Delivery Queries & Re-deliveries
For any query relating to your delivery or requesting a re-delivery please contact online services on:
Email:
onlineservices@theperfumeshop.com
Phone:
1890 989 417
Useful Links:
Store Queries
For any query relating to purchases made in one of our shops or shop details please contact either the relevant shop directly or Store Customer Services on:
Email:
onlineservices@theperfumeshop.com
Phone:
1890 989 417
Useful Links:
Tell us about your experience
We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:
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The Perfume Shop
Cypress House,
The Gateway Centre,
Coronation Road,
Cressex Business Park,
High Wycombe,
HP12 3SU
Business Enquiries
For any business enquiries please contact us on our local number: 0845 601 1950
PRECAUTIONARY PRODUCT RECALL
Rihanna Rogue Eau De Parfum Gift Set for her EDP Spray 125ml and Candle x 3 (SKU : 1189265)
What’s Happened?
Customer safety is of utmost importance to The Perfume Shop. We have been advised of a possible flame issue with the candle as part of this specific gift set. These products have been sold in The Perfume Shop stores on www.theperfumeshop.com from January 2017.
What You Should Do:
Customers are advised to stop using these products immediately and to return it to any TPS store where they will receive a full refund.
No other products are affected.
We apologise for any inconvenience caused to our customers.
For further information, please email
onlineservices@theperfumeshop.com
Our Privacy Notice applies. If you provide us with information on your health, race or ethnic origin (“sensitive data”) or information relating to minors, you hereby consent that we process and use such information for the purpose you provide it to us.
The Perfume Shop Limited may collect some of your personal data when you contact us for the sole purpose of taking care of your query. We will never share your data with third parties, except certain agents or suppliers if needed to process or answer your query. Your data may be accessed from the United States of America. You can find more information on the personal data we collect from you and how we use it in our Data Privacy policy on our website at theperfumeshop.com.