FREQUENTLY ASKED QUESTIONS
How do I cancel my order?
Unfortunately once your order has been placed we’re not able to cancel it.
How do I find my nearest store?
To find your nearest store please use our store locator. We find it easiest to just input your post code.
What's the difference between Aftershave, EDT and EDP?
Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying. Sometimes the notes in an EDT and EDP of the same fragrance can vary slightly so if you are looking at trying something new, so don’t forget to try before you buy.
How to get in touch
Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can use:
Our Customer Service Team Are Available:
Monday - Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm
Our Customer Service New Year's Hours Are:
New Year's Eve: 10am - 4pm
New Year's Day: closed
We're Experts, We're Passionate, We Care
Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help.
Tell Us About Your Experience
We’re always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review.
If you can’t e-mail or use our Livechat features...
Our Phone Lines are Open:
Monday - Saturday: 10am - 4pm
Sunday: Not Available