Customer Services
Corporate
Dear Friends
We have temporarily closed our stores and online warehouses, with all online deliveries paused until further notice so that our warehouse colleagues can stay safe at home. If you need any support please contact our customer services team who remain fully operational, while working remotely.
We’re expert, we’re passionate, we care
Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:
Tell us about your experience
We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:
Leave A Review-
standard Customer service hours
Monday – Friday: 8am – 8pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm -
Post
The Perfume Shop,
Cypress House, The Gateway Centre,
Coronation Road,
Cressex Business Park,
High Wycombe, HP12 3SU -
Useful Links
Returns, Exchanges & Refunds Policy
Delivery Information - Free standard delivery will take 3 to 5 working days.
Precautionary Product Recall
Rihanna Rogue Eay De Parfum Gift for her EDP Spray 125ml and Candle x 3 (SKU:1189265)
What's Happened?
Customer safety is of utmost importance to The Perfume Shop. We have been advised of a possible flame issue with the candle as part of this specific gift set. These products have been sold in The Perfume Shop stores on www.theperfumeshop.com from January 2017.
What You Should Do:
Customers are advised to stop using these products immediately and to return it to any TPS store where they will receive a full refund.
No other products are affected.
We apologise for any incovenience caused to our customers
For futher information, please email
onlineservices@theperfumeshop.com
Our Privacy Notice applies. If you provide us with information on your health, race or ethnic origin ("sensitive data") or information relating to minors, you hereby consent that we process and use such information for the purpose you provide it to us.
The Perfume Shop Limited may collect some of your personal data when you contact us for the sole purpose of taking care of your query. We will never share your data with third parties, expect certain agents or suppliers if needed to process or answer your query. Your data may be accessed from the United Sates of America. You can find more information on the personalk data we collect from you and how we use it in our website at theperfumeshop.com