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We're Experts, We're Passionate, We Care

Here at The Perfume Shop, we care about YOU. We are dedicated to making your experience valuable, both online and in our stores. If you have any queries, The Perfume Shop are here to help.

How to get in touch

Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can use:

Live Chat
Email

Email Us

onlineservices@theperfumeshop.com
Facebook Messenger

Facebook Messenger

Go to our Facebook

HELP TOPICS

Order Issues Delivery Information Payment Options Returns, Exchanges & Refunds Online & Member Accounts Our Products & Stores

Tell Us About Your Experience

We’re always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can!

TrustPilot Review
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When You Can Contact Us

Our Customer Service Team Are Available:

Monday - Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm

Our Customer Service New Year's Hours Are:

New Year's Eve: 10am - 4pm
New Year's Day: Closed

Our Phone Lines are Open:

Monday - Saturday: 10am - 4pm
Sunday: Not Available

If you are unable to e-mail or use our live chat features, we are happy for you to give us a call on 0333-344-2646