Contact Us

We’re expert, we’re passionate, we care

Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:

How to get in touch

Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. The easiest way to contact us is via Livechat using the link below. If nobody is available you can send us a message and someone will get back to you as soon as possible.

Our Customer Service Team are available:

Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

Live Chat

Live chat busy

The team are busy with other customers at the moment. If you query is about a delivery in time for Christmas, please drop us an e-mail at onlineservices@theperfumeshop. Please send across your order number, tracking number (where possible), and make sure you e-mail us from the e-mail address used to place your order.

You will receive an automated response to confirm your message has been received. We’ll get back to you as quickly as we can but please be aware we're experiencing a very high volume of queries at the moment.

To make sure your e-mail is prioritised within the queue, please only e-mail us once.

Tell us about your experience

We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:

Leave A Review


How do I cancel my order?

Unfortunately once your order has been placed we’re not able to cancel it.

How do I find my nearest store?

To find your nearest store please use our store locator. We find it easiest to just input your post code.

What's the difference between Aftershave, EDT and EDP?

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.