We’re expert, we’re passionate, we care
Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:
How to get in touch
Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can:
Use our Live Chat feature below or when you see the icon on our website.
OR
Email us at: onlineservices@theperfumeshop.com
Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm
If you can’t e-mail or use our Livechat feature you can call us on: 0044 333 344 2646
Our phone lines will be open:
Monday to Friday: 9am - 6pm
Saturday: 10am - 5pm
Sunday: 11am - 4pm
Live chat available
The easiest way to contact us is via live chat by following this link.
Live chat busy
The team are busy with other customers at the moment, but drop us an e-mail at onlineservices@theperfumeshop.com detailing your enquiry and we’ll get back to you as soon as we can.
You will receive an automated response to confirm your message has been received.
To make sure your e-mail is prioritised within the queue, please only e-mail us once.
Live chat offline
The team aren’t available at the moment but please drop us an e-mail at onlineservices@theperfumeshop.com detailing your enquiry and we’ll get back to you as soon as we can.
Tell us about your experience
We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:
Leave A Review
