Contact Us
We’re expert, we’re passionate, we care
Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:
How to get in touch
Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can:
Email us at: onlineservices@theperfumeshop.com
Or use our Live Chat feature when you see the icon on our website.
Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm
Tell us about your experience
We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:
Leave A ReviewFREQUENTLY ASKED QUESTIONS
How do I cancel my order?
Unfortunately once your order has been placed we’re not able to cancel it.
How do I find my nearest store?
To find your nearest store please use our store locator. We find it easiest to just input your post code.
What's the difference between Aftershave, EDT and EDP?
Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.