Contact Us
Frequently Asked Questions
Where is my order? arrow_forward_ios
Customer Service Live Chat: Click here Customer Service Email: onlineservices@theperfumeshop.com
Can I cancel or change my order? arrow_forward_ios
The tracking hasn't updated on my order arrow_forward_ios
Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
Why is my member offer not working when I have a Rewards Club card? arrow_forward_ios
My order is showing as delivered but I haven't received it? arrow_forward_ios
How to Get in Touch
Our Customer Service Team are happy to answer any question or query you
may have about our stores, services and products. You can use:
Our Customer Service Team Are Available:

Live Chat
Available
Our Customer Service Team Are Available:

Live Chat
Busy
But please
email us
with any details
Our Customer Service Team Are Available:

Live Chat
Offline
But please
email us
with any details
Our Customer Service Team Are Available:


Facebook Messenger
Send a message on Facebook!


Email Us
onlineservices@theperfumeshop.com


Send a message on WhatsApp

We're Experts, We're Passionate, We Care
Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. If you have any queries before or after your visit to The Perfume Shop we are here to help.
Tell Us About Your Experience
We're always keen to hear feedback from our customer - good or bad, it helps us to keep delivering the best experience we can!
Please leave us a Trustpilot review.