Contact Us

We're excited to let you know our stores will start to reopen from Monday 15th and Click & Collect is back too! You can order your favourite perfumes now and collect them in selected stores from next week' Please check our store locator opening dates and hours, click here for delivery information.

We’re expert, we’re passionate, we care

Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:

How to get in touch

Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. You can:

Call us on: 0333 344 2646 - unfortunately our phone lines are temporarily closed
Email us at:
Or use our Live Chat feature when you see the icon on our website.

Our Customer Service Team are available:

Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

Tell us about your experience

We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:

Leave A Review