The health and safety of our customers, employees and members of our delivery network is a key priority for us during this period of uncertainty. To help protect our teams we will only be running our standard delivery service, we aim to deliver orders within 6 working days. The latest advice and updates from our courier partners can be found below. You will also receive a tracking link for the relevant courier via email when your order is dispatched.
Are encouraging all customers to use the alternative delivery options available to them; myPlaces, Diversions and Safe Place for example, which means that they do not have to receive their parcel direct from the courier or sign for it. These can be found via their app or their delivery notifications.
For those customers who do not divert, we have today put in place a temporary process for our signature deliveries which couriers will follow to ensure contact is minimised.
Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place
Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign. Crucially it also ensures that the customer receives their parcel when they are expecting it.
What happens if I haven't received my order?
We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.
Where do you deliver to?
We offer delivery within the UK, Ireland & internationally.
Who do you use for delivery?
We use Hermes to deliver from our UK warehouse to Ireland.