DELIVERY OPTIONS
Standard Delivery for Members
Standard Delivery is available for Eire addresses only.
Our deliveries are fulfilled by An Post
Deliveries are made Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Standard Delivery For Non-Members
Standard Delivery is available for Eire addresses only.
Our deliveries are fulfilled by An Post
Deliveries are made Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Next Day Delivery
Next Day Delivery is available for Eire addresses only.
Orders placed before 2pm Monday to Friday will be despatched on the same day and delivered the next working day (excluding public holidays). Orders containing personalised and gift-wrapped products must be placed before 1pm Monday to Friday and these will be despatched on the same day and delivered the next working day.
Orders placed on a Friday (after 2pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Collect From Store
If your items are in stock in your chosen store, your order should be ready to collect in 30 minutes.
If one or more items are out of stock in your chosen store, your order will be ready to collect in 3 to 5 days.
WE WILL NOTIFY YOU WHEN YOUR ORDER IS READY TO COLLECT
Collect From Store is unavailable in the following stores: Kildare Village
Deliveroo
Order straight to your door on the Deliveroo app *Available in selected locations.
You can download the Deliveroo app from the App Store or Google Play. After that, simply log in or create an account (if you don't already have one) and search for us, The Perfume Shop.
Type in your postcode or just type in The Perfume Shop to find the nearest store that delivers locally to you.
You can track the progress of your delivery via the app, and your perfume will arrive the same day
Click here to find out more information, including available delivery locations.
What happens if I haven't received my order?
Customer Service Live Chat: Click here
Customer Service Email: help@theperfumeshop.com
Customer Service Phone: 0333 344 2646
Who do you use for delivery?
What if i'm not home for my delivery?
When your parcel is with the courier, you may be able to request a change, either to collect it from an available collection point or specify your preferred safe place.
If you have any concerns about the safe place delivery, we advise ensuring someone is available at the delivery address to receive the parcel in person.
Which stores offer the Collect From Store service?
Our Collect From Store service is available in most of our stores including our counters within Superdrug. It is currently unavailable in our Kildare Village store.
What do I need to bring when collecting my order?
You'll also need one of the following:
Passport
Driving Licence
Payment card used to place order
If someone collects your order for you, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.
How long are orders kept in store for?
How do I refund my Collect From Store order?
I don't have a printer to print my email. How can I collect my order?
Why are some items ready to collect in 30 mins while others take 3 to 5 days?
Items that are ready to collect in 30 mins are in stock in your chosen store, so our store team just need to prepare your order.
Items that are ready to collect in 3-5 days are out of stock in your chosen store and need to be delivered to the store from our warehouse before being prepared for collection.
If you have multiple items in your order and one or more items are out of stock in store, your entire order will be ready to collect in 3-5 days.
Please check your chosen stores opening times.
It’s saying that my order won’t be ready to collect until 3-5 days at checkout, how can I get it faster?
If your order is ready for collection in 3 to 5 days and you want it faster. You can…
Try selecting another local store. If they have all items in stock, you will be able to collect in 30 mins.
Remove non-urgent products from your shopping bag and try re-selecting your local store(s). If it has the remaining items in stock, you will be able to collect in 30 mins.
Select Next Day Delivery (subject to availability) at checkout and you can have your parcel delivered to your chosen address the following working day. It doesn’t have to be your home address or match your billing address.
Can I change my mind once my order has been confirmed?
Once a click and collect order has been placed unfortunately it cannot be amended. If you no longer require the item, once you've received your delivery confirmation please contact your chosen store directly who can arrange for your order to be refunded.