Delivery & Collection information

Dear Friends

We have temporarily closed our stores and online warehouses, with all online deliveries paused until further notice so that our warehouse colleagues can stay safe at home. If you need any support please contact our customer services team who remain fully operational, while working remotely.

Coronavirus Update:

The health and safety of our customers, employees and members of our delivery network is a key priority for us and our delivery partners during this period of uncertainty. As such our delivery partners may need to make changes to their services temporarily. The latest advice and updates from our courier partner can be found below. You will also receive a tracking link for the relevant courier via email when your order is dispatched. Click Here for more delivery information.

Hermes: Are encouraging all customers to use the alternative delivery options available to them; myPlaces, Diversions and Safe Place for example, which means that they do not have to receive their parcel direct from the courier or sign for it. These can be found via their app or their delivery notifications.
For those customers who do not divert, we have today put in place a temporary process for our signature deliveries which couriers will follow to ensure contact is minimised.
Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place
Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign. Crucially it also ensures that the customer receives their parcel when they are expecting it. .

Delivery Type
Cost
Estimated Time
Standard Delivery
Standard Delivery
€4.50

Our stores and online warehouses are temporarily closed with all online deliveries paused until further notice. We’re monitoring the situation daily and when safe to do so, our usual service will resume.

If you placed your order before 4.30pm on Tuesday 31st March 2020, your order will be fulfilled as normal.

Delivery within 10 working days.
Find out more
Click & Collect
Click & Collect
FREE

UNFORTUNATELY THIS SERVICE IS TEMPORARILY UNAVAILABLE.

Our stores and online warehouses are temporarily closed with all online deliveries paused until further notice. We’re monitoring the situation daily and when safe to do so, our usual service will resume.

Collect in 30 minutes if your item is in stock in your chosen store.
Collect in 4-6 working days if your item is not in stock.
Find out more.

Standard Delivery

Our stores and online warehouses are temporarily closed with all online deliveries paused until further notice. We’re monitoring the situation daily and when safe to do so, our usual service will resume.

If you placed your order before 4.30pm on Tuesday 31st March 2020, your order will be fulfilled as normal.

Standard Delivery is available for Eire addresses only.

Deliveries are made Monday to Saturday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

Click & Collect

UNFORTUNATELY THIS SERVICE IS TEMPORARILY UNAVAILABLE.

Our website and app are open as usual, but our stores are now closed until further notice. If you have an order that is still instore awaiting collection this will be cancelled and your payment refunded to you. Please contact our customer service helpline if you have any further queries

CLICK & COLLECT IS AVAILABLE IN 30 MINUTES DEPENDING ON STOCK AVAILABILITY IN YOUR CHOSEN STORE. IF THE STOCK IS NOT AVAILABLE, IT WILL BE READY TO COLLECT IN 4-6 WORKING DAYS. PLEASE CHECK STORE CLOSING TIMES.

Click & Collect is available from all of our stores.

Click & Collect Express (30 mins)

Orders placed before 5:00pm will be available to collect in your selected store in 30 minutes. We will notify you when your order is ready to collect. Orders placed after 5:00pm will be available to collect the next working day. Please check your chosen stores opening times.

Click & Collect Standard

Orders placed before 3:00pm will be available to collect in your chosen store within 4-6 working days (after 2:00pm).

Orders placed on a Friday (after 3:00pm) to Sunday will be available for collection on Thursday (after 2:00pm).

Orders placed after 3:00pm will be ready to collect in 4-6 days. We will notify you when your order is ready for collection.

See below for Click and Collect FAQs.

Delivery FAQs

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What happens if there is no one in to receive my order?

If you are out when Nightline try to deliver your item, it may be left with a neighbour or in safe place. You will recieve a calling card to collect your order or rearrange delivery at your nearest collection location. For information on tracking your delivery please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

What happens if I haven't received my order?

We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Do you deliver to BFPO or PO Box addresses?

We are only able to ship to BFPO addresses that service UK and Germany, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: onlineservices@theperfumeshop.com or Phone: 0333 344 2646

Where do you deliver to?

We offer delivery within the UK & internationally.

Click and Collect FAQs

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Which stores offer the Click and Collect Service?

Our Click and Collect Service is available in the majority of our stores.

Payment Methods

Can I choose a The Perfume Shop at Superdrug Counter to pick up my order?

Yes, you will be able to collect your order from The Perfume Shop counter located in Superdrug.

What do I need to bring when collecting my order?

Please bring your collection email with you, which you will receive when your order is ready to collect, or your text message if you have provided a mobile telephone number.

You must also bring proof of ID which can include:

Passport Driving Licence Utility Bill Payment card used to place order

If someone collects your order on your behalf, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.

How long are orders kept in store for?

We will keep your order in store for 14 days before we automatically refund you. If you know that you won’t be able to collect your item within 14 days then please contact the Customer Service team or your Collection store to let us know so we can keep if for you until your required date.

How do I refund my Click and Collect order?

If you change your mind for any reason, you have 28 days from date of collection to return it to any one of our stores. Please ensure that your item is in its original and resealable condition. If your item has been opened or sprayed, we will not be able to accept it back. This does not affect your statutory rights.

You must also provide the unique returns code you received on your collection email or text message if you have provided a mobile telephone number. If you no longer have this information, please contact the Customer Service team on 0333 344 2646

Your refund will be processed back to your original method of payment, and you will receive confirmation of this by email.

What do I do if I don’t receive my Order Collection email or text?

If you don’t receive notification of your order being ready for collection within the given delivery time, please call Customer Services before going to your collection store. Make sure you have your order number to hand.

I don’t have a printer to print my email. How can I collect my order?

Don’t worry, you’ll be able to show your collection email on any device and still collect your order with the relevant form of ID.

What is an Express Click and Collect Order?

An express Click and Collect order means your item will be ready to collect from your chosen store within 30 minutes. Please check your chosen stores opening times.

What is a Standard Click and Collect Order?

A standard Click and Collect order means your item will be ready to collect the next working day from your chosen store. Your item will be despatched from our warehouse and delivered straight to store on the next working day. If you place your order after 4:00pm your order will be ready collect in 4-6 working days. Please click here for more information on delivery times.

Can I change my mind once my order has been confirmed?

Yes, please email cancellations@theperfumeshop.com as soon as possible if you would like to cancel your order or make any amendments. Please note, we can only cancel an order in full.