DELIVERY & COLLECTION INFORMATION
DELIVERY OPTIONS
Standard Delivery
Standard Delivery will take 3 to 5 working days.
Standard Delivery is available for Eire addresses only.
Deliveries are made Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Next Day Delivery
Next Day Delivery is available for Eire addresses only.
Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the next working day.
Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
UNFORTUNATELY THIS SERVICE IS TEMPORARILY UNAVAILABLE
Click & Collect
Click & Collect Standard (3 to 5 working days)
Orders will be available to collect in your chosen store in 3 to 5 working days. Items are usually processed and ready for collection after 2:00pm. We will notify you when your order is ready to collect. Please check your chosen store's opening times.
Click & Collect Express
We fulfil your order using the stock that is already in your chosen store, reducing our reliance on courier services. We will notify you when your order is ready to collect. Orders placed after 5:00pm will be available to collect the next day. Please check your chosen store's opening times.
Click & Collect is available from all of our stores.
CLICK & COLLECT EXPRESS ORDERS ARE AVAILABLE IN 30 MINUTES DEPENDING ON STOCK AVAILABILITY IN YOUR CHOSEN STORE. PLEASE CHECK STORE CLOSING TIMES BEFORE COLLECTION.
DELIVERY
What happens if I haven't received my order?
We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.
Customer Service Live Chat: Click here
Customer Service Email: onlineservices@theperfumeshop.com
Customer Service Phone: 0333 344 2646
Who do you use for delivery?
We use An post to deliver to our customers in Ireland
CLICK & COLLECT
Which stores offer the Click and Collect Service?
Our Click and Collect service is available in all our stores including our counters within Superdrug.
What do I need to bring when collecting my order?
Make sure you bring your collect e-mail with you, or your text confirmation if you provided a mobile telephone number.
You'll also need one of the following:
Passport
Driving Licence
Payment card used to place order
If someone collects your order for you, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.
How long are orders kept in store for?
We will keep your order in store for 14 days before we automatically refund you if it isn't collected in time. If you need your order to be held longer please contact the store directly.
How do I refund my Click and Collect order?
If you change your mind for any reason, you have 90 days from the date of collection to return it to any one of our stores. If returning your order to one of our stores, you must provide the unique returns code you received on your collection email. Please ensure that your item is in its original packaging and hasn’t been opened or sprayed. If your item has been opened or sprayed, we will not be able to accept it back. This does not affect your statutory rights.
I don't have a printer to print my email. How can I collect my order?
Don't worry, you'll be able to show your collection email on any device and still collect your order with the relevant form of ID.
What is an Express Click and Collect Order?
An express Click and Collect order means your item will be ready to collect from your chosen store within 30 minutes. If you order is an express order this will be indicated at the time of checkout when choosing your store. Please check your chosen stores opening times.
What is a Standard Click and Collect Order?
A standard Click and Collect order means your item is out of stock in your chosen store and will be dispatched from our warehouse before you can collect it. It will usually be available for collection in 3 to 5 working days and we will notify you by email when your order has arrived in store.
Can I change my mind once my order has been confirmed?
Once a click and collect order has been placed unfortunately it cannot be amended. If you no longer require the item, once you've received your delivery confirmation please contact your chosen store directly who can arrange for your order to be refunded.