Contact Us

Our Customer Services team are extremely busy at the moment so it is taking a little longer than normal to get back to you. Please bear with us and we'll respond as soon as we can.
If your query isn't urgent, don't forget you can check out our FAQs.

We’re expert, we’re passionate, we care

Here at The Perfume Shop, we’re more than a shop. We are a people business. We care about every single customer from their expectations, their desires, their time and money. Whether it’s on our website or in our stores, your experience is very important to us. We want to ensure from start to finish that you feel very considered and you got great value from The Perfume Shop experience. If you have any queries before or after your visit to The Perfume Shop we are here to help. You can do so by going to our Frequently Asked Questions or selecting our methods of contact below:

How to get in touch

Our Customer Service Team are happy to answer any question or query you may have about our stores, services and products. The easiest way to contact us is via Livechat using the link below. If nobody is available you can send us a message and someone will get back to you as soon as possible.

Our Customer Service Team are available:

Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

Live Chat

Tell us about your experience

We're always keen to hear feedback from our customer – good or bad, it helps us to keep delivering the best experience we can! Please leave us a Trustpilot review using the link below:

Leave A Review

FREQUENTLY ASKED QUESTIONS

I'm having trouble placing an order can you help?

For technical assistance please email us on onlineservices@theperfumeshop.com

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I cancel my order?

Unfortunately once your order has been placed we’re not able to cancel it.

How do I return an unwanted item?

Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus

For detailed information about returns please see Returns, Exchanges & Refunds Policy.

What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please email on onlineservices@theperfumeshop.com.

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I find my nearest store?

To find your nearest store please use our store locator. We find it easiest to just input your post code.

What's the difference between Aftershave, EDT and EDP?

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.