We're here to help
Whether you have a question about your order, need product advice, or simply want to get in touch, our Customer Care team is ready to assist. We want every customer experience to be a great one. If you can't find what you're looking for in our Help Centre, our Customer Care team will be happy to assist.
Looking for a quick answer?
You may find the answer in our Help Centre.
Find answers to common questions
View our returns policy
What happens to your data?
Live chat
Get help from our Customer Care team in real time. Our team is available:
Mon-Fri:
9AM - 8PM
Saturday
9AM - 6PM
Sunday
10AM - 5PM
Need anything else?
Phone
Speak directly with a member of our Customer Care team. 0333 numbers are toll free and charged at the standard network rate
Mon-Sat
10AM - 4PM
Sunday
Closed
0333 344 2646
Prefer to send us a message? Best for detailed enquiries.
help@theperfumeshop.com
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Questions, comments or feedback?