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Returns, exchange & refund information

We hope you're pleased with your purchase from us, but if you do need to return anything, you've got 30 days to. We offer the following hassle-free options for you:

We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.

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Royal mail

You can return to your local Royal Mail Post Office. To get your free returns label and find out more on how to return, follow this link:https://www.royalmail.com/track-my-return/create/5472.

Our return will be sent on a Tracked 48 service. Once your return has arrived at our warehouse, it will be processed within 14 working days.



Returns
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Return to store

You can also return your purchase to your nearest store for an exchange or refund with proof of purchase. Exchange for online orders is available when incorrect products have been received or products have arrived damaged, otherwise a refund will be issued.

Once your return has arrived at our warehouse, it will be processed within 14 working days.



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Can I return an online order?

You can return your online order via Royal Mail or to one of our stores.

  • Online orders: You have 30 days from the date of purchase to return your item.

  • Purchases made in store: You have 90 days from the date of purchase to return your item.

Items must be returned in an unused and unopened condition. We cannot accept returns for personalised products unless they are faulty. If a returned item is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange. This does not affect your statutory rights.

Please note that postage costs and gift wrap charges are non-refundable if you are returning an item because you have changed your mind.

You can return an item purchased online free of charge via Royal Mail, or you are welcome to take the item into any one of our stores. If returning to our warehouse, you can create a Royal Mail label returns here.

If returning via post, we’re not able to cover the cost of the return. Please make sure you include your order number and contact details within the parcel. For detailed information about how to return check out our Returns, Exchanges & Refunds page.
We expect all items to arrive in perfect condition, however if on the rare occasion you do receive an item that seems to be faulty, you can return the item via Royal Mail, or take the item into one of our stores where one of our store experts will assist you.

If you would like to contact customer services regarding a faulty or damaged item, please ensure you take images of the damage, as the team will be unable to assist you without these.
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact our customer service team who will assist you.

Customer Service Live Chat: Click here
Customer Service Email: onlineservices@theperfumeshop.com
Customer Service Phone: 0333 344 2646
When your order is refunded, we will email you on the address your order was placed to let you know. It will then be down to your individual bank’s processing time for the funds to process back into your account. Once arrived at our warehouse your return will be processed within 14 working days.
If you've got a faulty item purchased in store, all you need to do is head down to your local store, bringing with you the item and your receipt, and a member of the store team will be able to help.