Customer Service

tpsicon 2 onlineservices@theperfumeshop.com

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HELP TOPICS

FREQUENTLY ASKED QUESTIONS

I'm having trouble placing an order can you help?

For technical assistance please email us on onlineservices@theperfumeshop.com

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I cancel my order?

Unfortunately once your order has been placed we’re not able to cancel it.

What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please email on onlineservices@theperfumeshop.com.

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I find my nearest store?

To find your nearest store please use our store locator. We find it easiest to just input your post code.

What's the difference between Aftershave, EDT and EDP?

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.

How do I return an unwanted item?

Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus

For detailed information about returns please see Returns, Exchanges & Refunds Policy.

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