Customer Service

onlineservices@theperfumeshop.com

Dear Friends

We have reopened our warehouse and online ordering is now available, our stores remain closed at this time. Our warehouse teams are working because they are well, they are happy to, and it is safe to do so. For more information on the safety measures we have put in place please click here.

Our phone lines are temporarily closed but we are still available via live chat and email.

We are currently experiencing a high volume of emails, but we will get back to you as soon as we can. In the meantime, please see our FAQ's page.

For FAQs related to Coronavirus (Covid-19), click here.

HELP TOPICS

FREQUENTLY ASKED QUESTIONS

I'm having trouble placing an order can you help?

For technical assistance please email us on onlineservices@theperfumeshop.com or ring us on 0333 344 2646.

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I cancel my order?

To cancel an order please send an email to onlineservices@theperfumeshop.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please contact us immediately on 0333 344 2646 or email on onlineservices@theperfumeshop.com.

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

How do I find my nearest store?

To find your nearest store please use our store locator. We find it easiest to just input your post code.

What's the difference between Aftershave, EDT and EDP?

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.

How do I return an unwanted item?

Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus

For detailed information about returns please see Returns, Exchanges & Refunds Policy.

Fragrance Finder