DELIVERY OPTIONS
Standard Delivery For VIP Members
Standard Delivery will take 3 to 5 working days.
Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, Isle of Man, Jersey and Guernsey.
Standard Delivery For Non-Members
Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, Isle of Man, Jersey and Guernsey.
Next Day Delivery
Next Day Delivery is available for UK addresses only.
Orders placed before 09:00pm Monday to Friday will be despatched on the same day and delivered the next working day (excluding public holidays). Orders containing personalised and gift-wrapped products must be placed before 06:00pm Monday to Friday and these will be despatched on the same day and delivered the next working day.
Orders placed on a Friday (after 09:00pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: BT, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, IM, GY, JE
Click & Collect Express
We fulfil your order using the stock that is already in your chosen store, reducing our reliance on courier services. We will notify you when your order is ready to collect. Orders placed after 5:00pm will be available to collect the next day. Please check your chosen store's opening times.
Click & Collect is available from all of our stores.
CLICK & COLLECT EXPRESS ORDERS ARE AVAILABLE IN 30 MINUTES DEPENDING ON STOCK AVAILABILITY IN YOUR CHOSEN STORE. PLEASE CHECK STORE CLOSING TIMES BEFORE COLLECTION.
Click & Collect
Click & Collect Standard (3 to 5 working days)
Click & Collect Standard is available from all stores. Orders will be available to collect in your selected store in 3 to 5 working days. We will notify you when your order is ready to collect.
Royal Mail Collection Point
Special Delivery
Deliveries guaranteed by 2:00pm by Royal Mail Monday to Friday.
Orders placed before 1.30pm Monday to Thursday will be despatched on the same day and delivered the Next day by 2:00pm. For Personalised and Gift Wrapped purchases order by 1:30pm.
Orders placed on a Thursday (after 1:30pm), Friday, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, IM, GY, JE.
Named Day Delivery
Named Day Delivery is available for UK addresses only.
Deliveries guaranteed by Royal Mail.
Orders will be delivered on your chosen day. Delivery options will be shown at checkout.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes: AB37, AB38, AB55, AB56, DB99 9AA, FK20, GY, IM, HS, IV, JE, KW, PA20-PA38, PA41-PA49, PA60-PA78,PA80, PH20-PH26, PH30-PH44, PH49, PH50, PO30-PO41,ZE, DD, DG3-DG9, FK11-FK17, FK21, KA, KY8-KY10, KY13-KY16, PA17, PA18, PH1-PH16, PL13, PL14, PL22-PL35, KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1 & TR
DELIVERY
The tracking hasn't updated on my order
If when you track your order you can't see an update on your parcel and it's been more than 5 days, get in touch with Customer Services who can investigate further with Royal Mail.
Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
What if I'm not home for my delivery?
If you’re not home when Royal Mail try to deliver they will leave a “something for you” card and you will be able to collect from your local Royal Mail collection point, or arrange a redelivery.
If your order is being delivered by DX Logistics, then please check your tracking link to see if your order has been delivered to a neighbour, safe place or if they will try again the next working day.
Where do you deliver to?
We offer delivery within the UK & Ireland. Find out more on our delivery page.
Who are your main couriers?
At present we use both Royal Mail as our main couriers for all orders.
If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us:
https://www.royalmail.com/track-your-item
My order is showing as delivered but I haven’t received it?
If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.
CLICK & COLLECT
Which stores offer the Click and Collect Service?
Our Click and Collect service is available in all our stores including our counters within Superdrug.
What do I need to bring when collecting my order?
Make sure you bring your collect e-mail with you, or your text confirmation if you provided a mobile telephone number.
You'll also need one of the following:
Passport
Driving Licence
Payment card used to place order
If someone collects your order for you, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.
How long are orders kept in store for?
We will keep your order in store for 14 days before we automatically refund you if it isn't collected in time. If you need your order to be held longer please contact the store directly.
How do I refund my Click and Collect order?
If you change your mind for any reason, you have 90 days from the date of collection to return it to any one of our stores. If returning your order to one of our stores, you must provide the unique returns code you received on your collection email. Please ensure that your item is in its original packaging and hasn’t been opened or sprayed. If your item has been opened or sprayed, we will not be able to accept it back. This does not affect your statutory rights.
I don't have a printer to print my email. How can I collect my order?
Don't worry, you'll be able to show your collection email on any device and still collect your order with the relevant form of ID.
What is an Express Click and Collect Order?
An express Click and Collect order means your item will be ready to collect from your chosen store within 30 minutes. If you order is an express order this will be indicated at the time of checkout when choosing your store. Please check your chosen stores opening times.
What is a Standard Click and Collect Order?
A standard Click and Collect order means your item is out of stock in your chosen store and will be dispatched from our warehouse before you can collect it. It will usually be available for collection in 3 to 5 working days and we will notify you by email when your order has arrived in store.
Can I change my mind once my order has been confirmed?
Once a click and collect order has been placed unfortunately it cannot be amended. If you no longer require the item, once you've received your delivery confirmation please contact your chosen store directly who can arrange for your order to be refunded.