Delivery Information

Delivery Type
Cost
Estimated Time
UK Standard Delivery
UK Standard Delivery
FREE Delivery within 3-5 working days.
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UK Next Day Delivery
UK Next Day Delivery
£3.99 Order by 9pm (Monday - Friday) for Next Day Delivery.
For engraved fragrances order by 4pm (Monday - Friday).
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Special Delivery
Special Delivery
£5.99 Order by 4pm (Monday - Friday) for Next Day Delivery by 1pm.
For engraved fragrances order by midday (Monday - Friday).
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International Delivery
International Delivery
  Delivery within 3-7 working days for the countries in the table below (mainland only):
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Delivery Country
Delivery Cost
France, Germany, Netherlands & Spain £4.99
Austria, Belgium, Denmark, Italy, Luxembourg & Portugal £6.99
Estonia, Poland, Slovenia & Sweden £8.99
Bulgaria, Croatia,Czech Republic, Finland, Hungary, Latvia, Lithuania, Romania & Slovakia £12.99
Collection Point
Collection Point
£3.99 Order by 2.30pm for collection the next working day.
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Click & Collect
Click & Collect
FREE Collect in 30 minutes if your item is in stock in your chosen store.
Collect in 3-5 working days if your item is not in stock.
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UK Standard Delivery

Delivery within 3-5 working days.

Standard Delivery is available for UK addresses only.

Deliveries are made by Royal Mail & Hermes Monday to Saturday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

UK Next Day Delivery

Next Day Delivery is available for UK addresses only.

Deliveries made by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 9:00pm Monday to Friday will be despatched on the same day and delivered the Next Day. Orders containing engraved fragrances must be placed before 4:00pm Monday to Friday and these will be despatched on the same day and delivered the Next Day.

Orders placed on a Friday (after 9:00pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday. Orders containing engraved fragrances that are placed on a Friday (after 4:00pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. For further information and to track your order click here.

Special Delivery

Special Delivery is available for UK addresses only.

Deliveries guaranteed by 1:00pm by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4:00pm Monday to Friday will be despatched on the same day and delivered the Next day by 1:00pm. For engraved fragrances order by midday (Monday - Friday).

Orders placed on a Friday (after 4:00pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44.

For further information and to track your order click here.

International Delivery

Deliveries are made by Hermes Monday to Friday.

International Delivery is available for the following countries (mainland only): Austria (3-5 days), Belgium (3-5 days), Czech Republic (3-7 days), Denmark (5-7 days), Finland (3-7 days), France (3-4 days), Germany (3-4 days), Hungary (3-7 days), Italy (5-7 days), Luxembourg (3-5 days), Netherlands (3-5 days), Portugal (5-7 days), Slovakia (3-7 days), Spain (3-5 days) & Sweden (3-7 days).

Cost varies depending on delivery country. Please see table above for the cost for your chosen destination.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

Collection Point

Orders placed before 2:30pm Monday to Friday will be despatched via DPD on the same day and available to collect from your chosen collection point the following day. You will be notified when your order is ready for collection.

Orders placed after 2:30pm on Friday, all day Saturday and Sunday will be despatched on Monday and available for collection on Tuesday. You will be notified when your order is ready for collection.

Click & Collect

CLICK & COLLECT EXPRESS ORDERS ARE AVAILABLE IN 30 MINUTES DEPENDING ON STOCK AVAILABILITY IN YOUR CHOSEN STORE. PLEASE CHECK STORE CLOSING TIMES BEFORE COLLECTION.

CLICK & COLLECT STANDARD ORDERS ARE AVAILABLE FOR COLLECTION IN 3-5 WORKING DAYS. PLEASE WAIT FOR A CONFIRMATION EMAIL BEFORE COLLECTING YOUR ORDER.

Click & Collect is available from all of our stores.

Click & Collect Express (30 mins)

Orders placed before 5:00pm will be available to collect in your selected store within 2 Hours. We will notify you when your order is ready to collect. Orders placed after 5:00pm will be available to collect the next day. Please check your chosen stores opening times.

Click & Collect Standard (3-5 working days)

Orders placed before 9pm Monday to Friday will usually be despatched the same day via standard delivery to your chosen store. It will be available to collect in 3-5 working days and we will notify you when it's ready to collect. 

Orders placed after 9pm Monday to Thursday will usually be despatched the next working day. 

Orders placed after 9pm on Friday or all day on Saturday and Sunday will usually be despatched on Monday and will be available for collection in 3-5 working days.

See below for Click and Collect FAQs.

Delivery FAQs

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What happens if there is no one in to receive my order?

If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here

If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

What happens if I haven't received my order?

We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Do you deliver to BFPO or PO Box addresses?

We are only able to ship to BFPO addresses that service UK and Germany, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: onlineservices@theperfumeshop.com or Phone: 0333 344 2646

Click and Collect FAQs

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Which stores offer the Click and Collect Service?

Our Click and Collect Service is available in the majority of our stores.

Payment Methods

Can I choose a The Perfume Shop at Superdrug Counter to pick up my order?

Yes, you will be able to collect your order from The Perfume Shop counter located in Superdrug.

What do I need to bring when collecting my order?

Please bring your collection email with you, which you will receive when your order is ready to collect, or your text message if you have provided a mobile telephone number.

You must also bring proof of ID which can include:

Passport Driving Licence Utility Bill Payment card used to place order

If someone collects your order on your behalf, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.

How long are orders kept in store for?

We will keep your order in store for 14 days before we automatically refund you. If you know that you won’t be able to collect your item within 14 days then please contact the Customer Service team or your Collection store to let us know so we can keep if for you until your required date.

How do I refund my Click and Collect order?

If you change your mind for any reason, you have 28 days from date of collection to return it to any one of our stores. Please ensure that your item is in its original and resealable condition. If your item has been opened or sprayed, we will not be able to accept it back. This does not affect your statutory rights.

You must also provide the unique returns code you received on your collection email or text message if you have provided a mobile telephone number. If you no longer have this information, please contact the Customer Service team on 0333 344 2646

Your refund will be processed back to your original method of payment, and you will receive confirmation of this by email.

What do I do if I don’t receive my Order Collection email or text?

If you don’t receive notification of your order being ready for collection within the given delivery time, please call Customer Services before going to your collection store. Make sure you have your order number to hand.

I don’t have a printer to print my email. How can I collect my order?

Don’t worry, you’ll be able to show your collection email on any device and still collect your order with the relevant form of ID.

What is an Express Click and Collect Order?

An express Click and Collect order means your item will be ready to collect from your chosen store within 30 minutes. Please check your chosen stores opening times.

What is a Standard Click and Collect Order?

A standard Click and Collect order means your item is out of stock in your chosen store and will be despatched from our warehouse before you can collect it. It will usually be available for collection in 3 to 5 working days and we will notify you by email when your order has arrived in store.

Can I change my mind once my order has been confirmed?

Yes, please email cancellations@theperfumeshop.com as soon as possible if you would like to cancel your order or make any amendments. Please note, we can only cancel an order in full.