If using a mobile device or the app, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn't work try changing your browser. Still having trouble? Send our customer services team an e-mail at: help@theperfumeshop.com and make sure you include the browser/device you're using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with. For more help, please visit our live chat.

Once your order has been dispatched from our warehouse, you'll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can't find your e-mail make sure you double check your junk/spam folders. For more help, please visit our live chat or Customer Service Email: help@theperfumeshop.com

Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We're hoping to be able to cancel or amend orders in the future!

Once an order has been placed unfortunately it cannot be cancelled or amended.

Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.

Make sure you double check your junk/spam folder as sometimes it can be hiding in there! If you can't find it and haven't received your order within our delivery promise. For more help, please visit our live chat or Customer Service Email: help@theperfumeshop.com

We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

If something doesn't look right, please contact us with the following photos:

It is important to take extra care when handling damaged goods, especially those with broken glass or spilled liquids.

• The outside of the parcel
• The internal components of the parcel
• Where possible, the individual items