Order Issues


I'm having trouble placing an order can you help?

For technical assistance please email us on onlineservices@theperfumeshop.com

Our Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

Is it possible to get my product gift wrapped?

We do offer a gift wrap service on our orders. This service is free For Click and Collect orders.

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email onlineservices@theperfumeshop.com. Please note, these requests will be answered during our opening hours.

I forgot to use my promotion code - can I add it?

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

Do you offer a price match service?

Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.

Can I amend the delivery option for my order?

As there is a price difference in the delivery options we offer, we unfortunately cannot change the delivery option once an order is placed.

How do I cancel my order?

To cancel an order please send an email to onlineservices@theperfumeshop.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

Where do you deliver to?

We offer delivery within the UK & internationally. Find out more on our delivery page.

How do I find out what's happening with my delivery?

If you have not yet had a despatch confirmation email please contact customer services on onlineservices@theperfumeshop.com.

Our Customer Service Team are available:

Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm

I didn't get an invoice in my parcel?

We've gone paperless, please use your email for confirmation of your order details.

I haven't received my order yet?

It can take a little longer for our couriers to get your order to you. Please wait for 7 days before contacting us.

I have a problem with my Parfumado monthly subscription. Who do I need to contact?

If you have any questions about your Parfumado subscription or online account, they have a friendly customer service team waiting to help you. Just email... contact@parfumado.com