Our Customer

  • Online Retailer Of The Year 2020
  • Platinum Trusted Service Award 2021
  • Customers at the heart of everything we do
  • Become a Perfume VIP when you join our Rewards Club
  • Customer Love
  • Customer Love

    We are the award-winning Perfume People and are committed to delivering all your perfume needs instore and online. Talking of awards, we have consistently won the top accolades at industy events, including Retailer of the Year and Online Retailer of the Year at the Fragrance Foundation Awards. Plus our own product range, The Perfume Edit won recently at the Real Beauty Awards and the Pure Beauty Awards 2020. Thank you for recognising us recently with the Platinum Trusted Service Award 2021 from Feefo for consistently delivering excellence.

  • Putting Smiles On Faces
  • Putting Smiles On Faces

    We're customer obsessed, and that's why we want to put smiles on your faces - we are often surprising and delighting you with competitions, events, random acts of kindness and VIP Rewards. Make sure you are following our social pages to be in the know.

  • Customer At Our Heart
  • Customer At Our Heart

    Our customers are at the heart of everything we do. We want to hear your thoughts and opinions, that's why we post regular polls on our social media channels and ask what matters most to you in our regular Scentiments surveys sent to VIP customers. We want to hear your thoughts about your shopping experience with us - instore or online. You can leave us a review on TrustPilot after you shop. We can't wait to hear from you!

  • Covid-19
  • We Care

    To help spread a little bit of joy, during the first lockdown we introduced a robust 'we care' content plan. The plan was to engage and entertain our customers (and of course The Perfume Shop colleagues who also tuned in) when they needed it the most and we most definitely had some fun!

    The programme included Wellness Wednesday, cocktail making classes with a master mixologist, much, much more! We also hosted a special 'fest-stay-val' over the bank holiday to further entertain our customers.

    The ‘We Care’ content programme was a great success, resulting in a reach of over 1.2M in just four weeks, over 200,000 views on the video content created and the highest ever reach on The Perfume Shop's Facebook page for a single piece of content.

Back To Our Social Purpose