Our Customer
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Online Retailer Of The Year 2022
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Platinum Trusted Service Award 2022
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Customers at the heart of everything we do
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Over 4 million scent obsessed VIP Rewards Club
members
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Customer Love
We, the award-winning Perfume People, are committed to delivering all your perfume needs instore and online. Talking of awards, we have consistently won top accolades at industry events, including Retailer of the Year and Online Retailer of the Year at the Fragrance Foundation Awards. Plus our own product range, The Perfume Edit won at the Real Beauty Awards and the Pure Beauty Awards 2020. We’re committed to delivering excellence for you, thank you for recognising this with Feefo’s Platinum Trusted Service Award over the years.
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Putting Smiles On Faces
We're customer obsessed and we love nothing more than surprising and delighting you with competitions, events, random acts of kindness and VIP Rewards. Make sure you’re following our social pages to get involved.
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Customer At Our Heart
Our customers are at the heart of everything we do. We want to hear your thoughts, that's why we ask what matters most to you on social media and in our regular Scentiments surveys sent to VIP customers. Your opinion counts, please tell us about your shopping experiences with us - instore or online. You can leave us a review on TrustPilot after you shop. We can't wait to hear from you!
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We Care
We’re constantly evolving the customer experience to create the perfect destination to indulge your perfume passion. You can shop with us anywhere, at any time and we promise to offer you the best brands at the best prices, including our award-winning own brand ranges. Our services include personalisation – making your gift extra special as well our bottle recycling scheme and great delivery options. Visit us online to find out the latest news in our world of perfume, with hints and tips and lots of fun too!