Scent with love from our Managing Director, Gill Smith
Friday 16th July 2021
Dear perfume lovers!
We wanted to let you know that following new UK Government guidance, we'll be easing some in-store safety restrictions in England from Monday (19th July 2021).
Whilst we're excited about a new level of freedom, our priority is still the safety and comfort of everyone working and shopping with us, so to continue to do our bit to stop the spread of Covid-19:
- We encourage our Perfume People to continue to wear face coverings in store and if our customers wish to, they are free do the same.
- We'll continue to encourage social distancing and manage how many people are in store at any one time.
- Our extra cleaning measures will stay in place, as well as Perspex screens and Sanitisation Stations.
- We ask that if you have any Covid-19 symptoms, including a fever, cough, shortness of breath, or loss of taste and smell, you delay your store visit.
Though we know 'Freedom Day' will be a relief to some, we recognise that our safety measures give great comfort to many, so we ask that everyone visiting our stores is respectful of others and continues to shop kindly as we take this next step towards a more familiar future.
Please note, The Perfume Shops at Boundary Mill Outlets will continue to follow our full safety steps, which you'll find in this online store safety hub. Likewise, in line with guidance, we won't be easing restrictions in our Scottish, Irish and Welsh stores.
Seeing you back in our shops has been incredible. Our in-store experts thrive when sharing all things fragrance with you. We want to say a huge thank you to our Perfume People who have worked harder than ever before to keep us going, as well as you, our amazing customers, who we would not be here without.
Scent with love
Gill Smith,
The Perfume Shop Managing Director
P.S. As ever, this online store remains open, 24/7, for your perfume, home scent and body care needs. Plus, you can join the conversation, enter competitions and learn about what's hot and happening in the perfume world on our social media channels.
Friday 30th April 2021
Hello Northern Ireland!
We're back in your nearest store today! That's right, our Northern Irish The Perfume Shops have reopened their doors and our Perfume People are ready to scent you and your crew.
So you feel safe while you shop, here are the Covid-secure steps we've got in store:
- Sanitisation stations around our shops
- Social distance markers
- One-to-one service with a smile (under our masks, of course!)
- Additional cleaning measures
- Card payments where possible
You can find your nearest The Perfume Shop here. We'll let you know as soon as we have more news on when it's safe to reopen our stores in the Republic of Ireland.
For any special occasions ahead, our perfume experts have created this quick guide to creating your own fragrance wardrobe. To help you save while you spend on your scent collection, we'll have special deals in store. Plus, if you join our Rewards Club when you shop, we'll take 15% off selected perfume across this May Bank Holiday weekend! Find full details when you shop in store or here.
For those of you who are now dedicated online shoppers, you can continue to use Click and Collect, or any of our multiple delivery options. And if you want to speak to a real-life Perfume Person, you can do that too! With our Go Instore video chat service, you can get live perfume shopping advice from your sofa here.
Whenever you're ready, we'd love to welcome you back to perfume paradise.
Spritz you soon!
Gill Smith,
The Perfume Shop Managing Director
P.S. Got empty perfume bottles lying around? We’ll recycle them! Click here to find out how you can feel good when you smell good and get 10% off your next purchase.
Wednesday 7th April 2021
Dear Perfume Lover,
With less than a week to go until all The Perfume Shops across England and Wales reopen on Monday 12th April, we're excited to write to you with an update on our plans.
We hope to reopen our Scottish stores on Monday 26th April, and if you're in the Republic of Ireland or Northern Ireland, we'll be in touch as soon as we have more news. For now, this is what you'll find in store from Monday.
First, a recap of our safety steps:
- Sanitisation stations around our shops
- Social distance markers
- One-to-one service with a smile (under our masks, of course!)
- Additional cleaning measures
- Card payments where possible
To find your nearest...or newest...The Perfume Shop click here. That's right, while we've been locked down, we've worked hard behind the scenes to bring you two magnifi-scent new stores; one in the brand-new centre in Fosse Park, Leicester, and our Street store has moved to a new site within Somerset's Clark's Village. Come and have a nose around!
Spring sales have landed, and you'll find special offers not to be sniffed at! We want you to be able to treat yourself, so we're giving you up to 50% off selected fragrances and more great offers to come. Find full details when you shop in store or online. Plus, sign up to our Rewards Club and you'll get 10% off your favourite brand, exclusive offers, Birthday treats and more!
If you're now a dedicated online shopper, we get it! We'll continue to offer Click and Collect in selected stores and multiple delivery options. Visit www.theperfumeshop.com 24/7 for more information and the same scent-sational service you'll find in store!
Since 2020, we've all faced some of our most difficult days; being able to reopen our stores is a light at the end of another hard few months. I know we've said it a lot, but customers like you really are at the heart of everything we do, and we really hope you are safe and well. You've been our inspiration throughout this past year, so we want you to know that whether you're looking for a new scent, or simply a friendly face, when you visit The Perfume Shop, you'll have a safe and enjoyable experience.
We can't wait to spritz you soon!
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Monday 26th April 2021
Scotland...we're springing back into your nearest store!
Dear Fragrance Fan,
Spring is officially in the air, as well as the smell of dreamy new perfumes, which you can try and buy in our stores as more of them reopen.
Yes, today (Monday 26th April) marks the day The Perfume Shops in Scotland open their doors, and we can't wait to see you.
To reassure you of the steps we’ve put in place to make sure you have a safe experience:
- Sanitisation stations around our shops
- Social distance markers
- One-to-one service with a smile (under our masks, of course!)
- Additional cleaning measures
- Card payments where possible
You can find your nearest The Perfume Shop here.
You may be looking to build your own fragrance wardrobe for the special occasions ahead, so our perfume experts have created this quick how-to guide.
For those of you who are now dedicated online shoppers, you can continue to use Click and Collect or any of our multiple delivery options. And if you want to speak to a real-life Perfume Person, you can do that too! With our Go Instore video chat service, you can get live perfume shopping advice from your sofa at www.theperfumeshop.com.
The sun shining and more The Perfume Shops springing back is bringing a little more light into our lives. We hope with lockdown lifting, you and those you love are finding the days easier. We want you to know that whether you're looking to treat yourself, or simply chat to a friendly face, we would love to see you at The Perfume Shop.
Shop safe, shop kind, and spritz you soon!
Gill Smith,
The Perfume Shop Managing Director
P.S. Got empty perfume bottles lying around? We’ll recycle them! Click here to find out how you can feel good when you smell good and get 10% off your next purchase.
Wednesday 7th April 2021
Dear Perfume Lover,
With less than a week to go until all The Perfume Shops across England and Wales reopen on Monday 12th April, we're excited to write to you with an update on our plans.
We hope to reopen our Scottish stores on Monday 26th April, and if you're in the Republic of Ireland or Northern Ireland, we'll be in touch as soon as we have more news. For now, this is what you'll find in store from Monday.
First, a recap of our safety steps:
- Sanitisation stations around our shops
- Social distance markers
- One-to-one service with a smile (under our masks, of course!)
- Additional cleaning measures
- Card payments where possible
To find your nearest...or newest...The Perfume Shop click here. That's right, while we've been locked down, we've worked hard behind the scenes to bring you two magnifi-scent new stores; one in the brand-new centre in Fosse Park, Leicester, and our Street store has moved to a new site within Somerset's Clark's Village. Come and have a nose around!
Spring sales have landed, and you'll find special offers not to be sniffed at! We want you to be able to treat yourself, so we're giving you up to 50% off selected fragrances and more great offers to come. Find full details when you shop in store or online. Plus, sign up to our Rewards Club and you'll get 10% off your favourite brand, exclusive offers, Birthday treats and more!
If you're now a dedicated online shopper, we get it! We'll continue to offer Click and Collect in selected stores and multiple delivery options. Visit www.theperfumeshop.com 24/7 for more information and the same scent-sational service you'll find in store!
Since 2020, we've all faced some of our most difficult days; being able to reopen our stores is a light at the end of another hard few months. I know we've said it a lot, but customers like you really are at the heart of everything we do, and we really hope you are safe and well. You've been our inspiration throughout this past year, so we want you to know that whether you're looking for a new scent, or simply a friendly face, when you visit The Perfume Shop, you'll have a safe and enjoyable experience.
We can't wait to spritz you soon!
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Wednesday 6th January 2021
COVID-19 GUIDELINES UPDATE
Dear Fragrance Fans,
Once again, we find ourselves writing to you with the news that all our stores must temporarily close.
We really wish we were bringing you a happier update to start 2021. Though this is disappointing, we do know any action we take helps the fight against this new strain of COVID-19 and brings us closer to the day our stores can stay open for good… now that’s a thought to smile about!
We’re happy to say our flagship store remains open 24/7 at www.theperfumeshop.com with extensive social distancing & safety measures in place in our warehouse, so you can still indulge in life’s little luxuries to see you through.
We’ll continue to monitor Government Guidelines and let you know any updates as soon as we’re able.
Thank you and stay safe.
Gill Smith,
The Perfume Shop Managing Director
Thursday 24th December 2020
COVID-19 GUIDELINES UPDATE
Dear Fragrance Fans,
Another day, another change to government guidelines! Though necessary, it's difficult to make sense of it all, so here's an update on our current services across countries and Tiers.
- In England - Some of our stores are temporarily closed, please visit our Store Locater for details.
- In Wales - Our stores remain temporarily closed
- In Scotland - Our stores will close end of day on 24th December.
- In Northern Ireland - Our stores will close end of day on 24th December.
- In Republic of Ireland - Our stores remain open.
We're happy to say our flagship store remains open 24/7 at www.theperfumeshop.com with extensive social distancing & Safety measures in place, so you can still indulge in life's little luxuries to see you through.
Thank you and stay safe.
Gill Smith,
The Perfume Shop Managing Director
Wednesday 2nd December 2020
COVID-19 GUIDELINES UPDATE
We're keeping a close eye on the ever-changing COVID-19 government guidance across the UK. Please come back to this page for the latest news on our store closures:
How do the updates affect your area?
- In England, all of our stores are open.
- In Wales, all of our stores are open.
- In the Republic of Ireland, all of our stores are open.
- In Northern Ireland, our stores remain closed until Friday 11th December.
- In Scotland, some of our stores will be closed until Friday 11th December.
We continue to offer click and collect in selected stores and at over 3,000 collection points throughout the UK - click here to see what services are available at your nearest store. Remember, if you're looking for our home delivery options, need to check our refund policy, or just want a little scent inspiration, our online store remains open 24/7.
Thank you for your patience as we adapt to the changing guidance. Please rest assured that our experts will continue to go the extra mile to bring you life's little luxuries at lovely prices, and get your Christmas gifting sorted as safely as possible.
Scent with love
Gill Smith,
The Perfume Shop Managing Director
Thursday 24th December 2020
COVID-19 GUIDELINES UPDATE
Dear Fragrance Fans,
Another day, another change to government guidelines! Though necessary, it's difficult to make sense of it all, so here's an update on our current services across countries and Tiers.
- In England - Some of our stores are temporarily closed, please visit our Store Locater for details.
- In Wales - Our stores remain temporarily closed
- In Scotland - Our stores will close end of day on 24th December.
- In Northern Ireland - Our stores will close end of day on 24th December.
- In Republic of Ireland - Our stores remain open.
We're happy to say our flagship store remains open 24/7 at www.theperfumeshop.com with extensive social distancing & Safety measures in place, so you can still indulge in life's little luxuries to see you through.
Thank you and stay safe.
Gill Smith,
The Perfume Shop Managing Director
Wednesday 2nd December 2020
COVID-19 GUIDELINES UPDATE
We're keeping a close eye on the ever-changing COVID-19 government guidance across the UK. Please come back to this page for the latest news on our store closures:
How do the updates affect your area?
- In England, all of our stores are open.
- In Wales, all of our stores are open.
- In the Republic of Ireland, all of our stores are open.
- In Northern Ireland, our stores remain closed until Friday 11th December.
- In Scotland, some of our stores will be closed until Friday 11th December.
We continue to offer click and collect in selected stores and at over 3,000 collection points throughout the UK - click here to see what services are available at your nearest store. Remember, if you're looking for our home delivery options, need to check our refund policy, or just want a little scent inspiration, our online store remains open 24/7.
Thank you for your patience as we adapt to the changing guidance. Please rest assured that our experts will continue to go the extra mile to bring you life's little luxuries at lovely prices, and get your Christmas gifting sorted as safely as possible.
Scent with love
Gill Smith,
The Perfume Shop Managing Director
Friday 20th November 2020
COVID-19 GUIDELINES UPDATE
We're keeping a close eye on the ever-changing COVID-19 government guidance across the UK. Please come back to this page for the latest news on our store closures:
How do the updates affect your area?
- In England, our stores remain closed until Wednesday 2nd December.
- In Wales, all of our stores are open.
- In the Republic of Ireland, our stores will be closed until Tuesday 1st December.
- In Northern Ireland, our stores remain open but will close for two weeks from Friday 27th November.
- In Scotland, some of our stores will be closed until Friday 11th December.
We continue to offer click and collect in selected stores and at over 3,000 collection points throughout the UK - click here to see what services are available at your nearest store. Remember, if you're looking for our home delivery options, need to check our refund policy, or just want a little scent inspiration, our online store remains open 24/7.
Thank you for your patience as we adapt to the changing guidance. Please rest assured that our experts will continue to go the extra mile to bring you life's little luxuries at lovely prices, and get your Christmas gifting sorted as safely as possible.
Scent with love
Gill Smith,
The Perfume Shop Managing Director
Tuesday 3rd November 2020
Following the recent updates to government guidelines, we're sorry to say we've had to temporarily close our stores in Wales, Republic of Ireland and England and we continue to closely monitor the situation in Scotland and Northern Ireland. How will this affect your area?
- In England, our stores will be closed from Thursday 5th November to Wednesday 2nd December.
- In Wales, our stores will be closed until Monday 9th November.
- In the Republic of Ireland, our stores will be closed until Tuesday 1st December.
- In Northern Ireland & Scotland our stores remain open while we await further government guidance.
No need to worry, we'll still be here for all your gifting needs! Our virtual flagship store - theperfumeshop.com - remains open 24/7 with extensive social distancing and safety measures in place to help you prepare for a special, albeit unusual, festive season. Plus, we're offering you multiple home delivery options, as well as click and collect in selected stores and at over 3,000 collection points.
During this time the following stores in England will be operating Click & Collect services only between the hours of 9:30am – 12:30pm and 1:30pm to 6pm:
- Thurrock - Lower Mall
- Southampton
- Merry Hill - Lower Mall
- Manchester Arndale Centre
- Wolverhampton, Liverpool St. Johns Centre
- Cribbs Causeway Bristol
- The Trafford Centre Manchester 2
- Brighton
- Bluewater
- Blackpool
- Grimsby
- Telford
- MetroCentre Gateshead
- Derby The Eagle Centre
- Peterborough
- Uxbridge
- Hanley Stoke-On-Trent
- Newcastle - Blackettbridge
- Barnsley
- White Rose Leeds
- Wood Green Greater London
- Bootle
- Wakefield
- Darlington
- Lewisham Greater London
- Bradford
- Scunthorpe
- Crystal Peaks Sheffield
- Swindon
- Camberley
- Hempstead Valley Gillingham
- Hull The Prospect Centre
- Sunderland
- Enfield Greater London
- Kings Lynn
- Milton Keynes
- Walthamstow Greater London
- Westwood Cross Broadstairs
- Meadowhall Sheffield
- Workington
- Bromley
- Basildon
- Norwich Castle Mall
- Nottingham
- Warrington
- Blackburn
- Colchester
- Stratford Centre London
- Southend
- Dalston Greater London
- Exeter
- Bexleyheath
- Bury
- Oldham
- Bath
- Birmingham Fort
- Merry Hill 2 - Upper Mall
- Ilford
- Liverpool Lord Street
- Wigan, Barking
- Carlisle
- Islington
- Taunton
- Stevenage
- Harlow
- Trinity Leeds
- Westfield Stratford City Lower Ground Floor
- Stockport
- Solihull
- Hemel Hempstead
- Burnley
- Surrey Quays
- Grand Central Birmingham, Harrow
- Aylesbury Superdrug
- Kingston Superdrug
- Newcastle Superdrug
- Middlesbrough
- Hill Street Superdrug
- Kilburn Superdrug
- Leicester Superdrug
- Walsall Superdrug
- Clumber Street Nottingham Superdrug
- Stockport Superdrug
- Trowbridge Superdrug
- York Superdrug
- Worthing Superdrug
- Meadowhall Sheffield Superdrug
- Yeovil Superdrug
- Westfield Stratford City Superdrug
- Edgware Superdrug
- Birmingham Bullring Superdrug
- Clacton On Sea Superdrug
- Gateshead Superdrug
- White Rose Superdrug
- Croydon Superdrug
- Brixton Superdrug
- Marble Arch Superdrug
- Woolwich Superdrug
- East Ham Superdrug
- Tooting Superdrug
We are incredibly proud of each and every one of our Perfume People, who continue to deliver expert service with passion during these difficult times.
Lastly to you, our loyal customers. You remain at the heart of our business and we are grateful for your understanding as we continue to adapt to the changing guidance. Thank you for choosing to shop with us - stay safe and see you soon.
Scent with love
Gill Smith,
The Perfume Shop Managing Director
Wednesday 24th June 2020
We're Back - We've introduced new steps to keep you safe you shop
Here's a selection of pics of our great Perfume People getting our stores up and running again. You can also see the steps they have taken to ensure the safety of all our shoppers.
Monday 15th June 2020
Dear perfume lover
Our doors are reopening!
Following Government guidance, we’re excited to let you know that the first of our stores will reopen from Monday 15th June 2020.
Absence has definitely made the heart grow fonder, but we can’t rush - every action we’ve taken has been with your care and safety in mind. So as much as we’ve been waiting to share our The Perfume Shop sparkle, we’re starting with the stores that can do so safely.
These are the steps we’ve taken to keep you safe as you shop:
We’ve introduced additional cleaning measures
We invite you to use our Hand Care Stations to sanitise your hands whilst in store. We’ve removed testers from shelves so that they can be handled by one team member and cleaned after every use – simply ask our experts for a spritz. Additionally, we’ve introduced enhanced hygiene practises and given teams extra cleaning time. New Sterilisation Units will be used to give testers and other equipment a deep clean every day.
Protecting our people
Safety comes first. PPE will be provided for all teams and stores will close over lunch to give our people a break. We’ll ensure our teams continue to feel protected at work and only return when they’re happy to do so. Any Perfume People who have been advised to stay at home because of their health, will be fully supported until they are able to rejoin the team.
Our people have been fully trained to adapt to the new changes and are looking forward to welcoming you back into store.
We take social distancing seriously
We’ve introduced two-metre distancing floor markers and a one in, one out system for customers. No more than three Perfume People will be in store at any time so we can manage the distancing measures and protect everyone. We’re currently accepting cards only, with no limit on Apple Pay and contactless card payments up to £45.
Ready for your fragrance fix?
You’ll find all you need to know about our stores, here . We’ll continue to keep you updated on email, our website and social media channels.
We hope you and your loved ones have been keeping safe and well. We’ve missed you! Please come by, say hi, and celebrate our mutual passion for perfume once more.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Monday 4th May 2020
We’re so happy to say that you can shop your top perfume picks again at www.theperfumeshop.com
Thank you for bearing with us whilst we took a perfume pause to reassess the safety measures in our warehouse.
We know the unbelievable impact COVID-19 is having and this remains an incredibly difficult time for everyone. We want to reassure you that your safety, and that of our people, is still at the heart of every decision we make. Therefore, we’ve taken some additional steps to bring a full service one step closer.
We are promoting Social Distancing
We have limited the number of warehouse colleagues on site, by only bringing in essential staff with staggered shift and break times. We have also created one-way routes in and out of the warehouse, as well as safe-distance walkways with floor graphics marking 2-metre distance points. We’ve worked closely with our couriers to bring in a ‘touch-free' delivery and signing process for your items.
We have introduced additional cleaning of communal and high-contact areas
We have provided all our perfume people with dedicated trollies to pack deliveries, as well as socially distanced workstations. Our team has been fully trained to ensure they are adapting to the new changes.
Safety remains our priority
We will ensure our teams continue to feel safe at work and only come back when they’re happy to do so. We have asked all colleagues with dependencies or health concerns to stay at home, in line with government guidelines.
Whilst we aim to get your orders to you as quickly as possible, to protect our people your deliveries may take a little longer to arrive. At times we may need to limit the number of orders being placed and have re-launched with a limited number of standard services online. Please bear with us at this time.
It’s been a tough few months and you deserve a treat, so to say thank you for bearing with us while we took a perfume pause, we’re giving you half price delivery on all orders.
We’ve missed you. Please come by, say hi, and celebrate our mutual passion for perfume once more.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Monday 4th May 2020
We’re so happy to say that you can shop your top perfume picks again at www.theperfumeshop.com
Thank you for bearing with us whilst we took a perfume pause to reassess the safety measures in our warehouse.
We know the unbelievable impact COVID-19 is having and this remains an incredibly difficult time for everyone. We want to reassure you that your safety, and that of our people, is still at the heart of every decision we make. Therefore, we’ve taken some additional steps to bring a full service one step closer.
We are promoting Social Distancing
We have limited the number of warehouse colleagues on site, by only bringing in essential staff with staggered shift and break times. We have also created one-way routes in and out of the warehouse, as well as safe-distance walkways with floor graphics marking 2-metre distance points. We’ve worked closely with our couriers to bring in a ‘touch-free' delivery and signing process for your items.
We have introduced additional cleaning of communal and high-contact areas
We have provided all our perfume people with dedicated trollies to pack deliveries, as well as socially distanced workstations. Our team has been fully trained to ensure they are adapting to the new changes.
Safety remains our priority
We will ensure our teams continue to feel safe at work and only come back when they’re happy to do so. We have asked all colleagues with dependencies or health concerns to stay at home, in line with government guidelines.
Whilst we aim to get your orders to you as quickly as possible, to protect our people your deliveries may take a little longer to arrive. At times we may need to limit the number of orders being placed and have re-launched with a limited number of standard services online. Please bear with us at this time.
It’s been a tough few months and you deserve a treat, so to say thank you for bearing with us while we took a perfume pause, we’re giving you free delivery on all orders.
We’ve missed you. Please come by, say hi, and celebrate our mutual passion for perfume once more.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Friday 1st May 2020
We hope you, your family, friends and community are well and keeping healthy. So that our warehouse team can stay at home we have taken the decision to temporarily pause taking online orders.
Thank you for bearing with us during this perfume pause – we are so happy to say that we are making the last finishing touches to our safety measures in our warehouse before resuming online ordering from Monday 4th May.
Until then you'll be able to browse our range, be inspired with exciting content with hints and tips or use live video chat to speak with one of our colleagues for fun and friendly perfume advice from the comfort of our perfume experts' homes to yours. Let's keep talking.
Thank you for your continued support and understanding during these extraordinary times. We're all in this together and we'll be back with open arms and an extra spritz in our step as soon as we possibly can.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Tuesday 31st March 2020
We hope you, your family, friends and community are well and keeping healthy. So that our warehouse team can stay at home we have taken the decision to temporarily pause taking online orders.
If you’ve ordered with us before 4.30pm on the 31st March don’t worry, we’ll ensure all orders are fulfilled before we pause our deliveries. You can read about how we’ve extended our returns policy too here.
From the day we launched over 25 years ago our business has been built on our talented and passionate perfume people and today that’s as important as ever. At The Perfume Shop we are all keeping positive and looking to a more fragrant future; we should all remember this difficult time will come to an end (soon we hope!).
We’ll still be working behind the scenes planning for the world to get back to normal, we can’t wait to show you the amazing new perfume products and fragrant features we’ll be unveiling then. Until then you’ll be able to browse our range, be inspired with exciting content with hints and tips or use live video chat to speak with one of our colleagues for fun and friendly perfume advice from the comfort of our perfume experts’ homes to yours. Let's keep talking.
Thank you for your continued support and understanding during these extraordinary times. We’re all in this together and we’ll be back with open arms and an extra spritz in our step as soon as we possibly can.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Friday 27th March 2020
At the Perfume Shop our customers have always been the heartbeat of our business, and each of our colleagues gives a huge amount of energy and passion to offer a personalised experience. It's this personal touch that makes us so proud.
The current Coronavirus pandemic has touched us all, and we recognise it is likely that it may go on for some time. As the situation unfolds, and following the UK government's latest advice, we made the difficult decision to temporarily close our stores on Sunday, 22nd March. Our online store remains open with a free standard delivery service available to our customers.
Caring for our colleagues and customers remains our primary focus, so we’ve introduced these strict safety measures for our Warehouse Team:
- We've staggered our shift start/finish times, with a reduced working week.
- We will continue to assess colleague’s dependency and/or health concerns and ask them to stay at home where appropriate, for these cases we will continue to support colleagues with full pay.
- We've enforced strict social distancing, to ensure a minimum 2-metre gap between colleagues.
- We have allocated additional space for breaks and meal-times, with a rota introduced to minimise contact.
- Our colleagues understand the importance of regular hand washing and we have also provided hand sanitiser and disinfectant cleaning wipes to the entire team.
- We have implemented a ‘touch free' delivery and signing process with our couriers.
We know this is a difficult time for you all, so we would love to stay connected with you. Our blog & social media channels are still there to provide a little hub of brightness during these uncertain times. We can also bring our Perfume Shop sparkle directly into your home with our Go Instore link on theperfumeshop.com. This will connect you directly to one of our perfume experts from their homes, in real time, by video link. Let's keep chatting, self-isolation can be lonely.
We would once again like to pass on a huge thanks to the incredible and dedicated people behind our brand and to you for your ongoing support. Please stay safe and take great care of yourselves, your loved ones and your communities. We are in this together and we will get through this together.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director
Saturday 21st March 2020
At the Perfume Shop our customers have always been the heartbeat of our business and each of our colleagues gives a huge amount of energy and passion to offer everyone a personalised experience. It’s this personal touch that makes all proud, each and every day. The current Coronavirus pandemic has touched us all, and we recognize it is likely that it may go on for some time. As the situation unfolds, and following the UK government’s latest advice, we have made the difficult decision to temporarily close our stores from 4pm on Sunday, 22nd March. We believe this is the right thing to do to support and protect our colleagues, customers and communities.
We are going to miss seeing our customers’ friendly faces, but we'd still love to hear from you. Our social media channels are still there to provide a little brightness during these difficult days and weeks, please do connect with us. We can also bring Perfume Shop sparkle directly into your home with our Go Instore link on theperfumeshop.com, this will connect you directly to one of our perfume experts from their homes in real time by video link to hopefully raise a little smile during these uncertain times - let's keep chatting, self-isolation can be lonely.
Our online store remains open, www.theperfumeshop.com, with delivery services running as normal. We have strict safety measures in place to ensure our warehouse team are safe, and have implemented a ‘touch free' delivery and signing process with our couriers.
You remain at the heart of our business and we look forward to a time where we can welcome you into our stores again, as well as offering our online services. We would once again like to pass on a huge thanks to the incredible and dedicated people behind our brand and to you for your ongoing support.
Please stay safe and take great care of yourselves, your loved ones and your communities. We are in this together and we will get through this together.
Scent with love and positivity
Gill Smith,
The Perfume Shop Managing Director