Scent with love from our Managing Director, Gill Smith

Tuesday 31st March 2020

We hope you, your family, friends and community are well and keeping healthy. So that our warehouse team can stay at home we have taken the decision to temporarily pause taking online orders.

If you’ve ordered with us before 4.30pm on the 31st March don’t worry, we’ll ensure all orders are fulfilled before we pause our deliveries. You can read about how we’ve extended our returns policy too here.

From the day we launched over 25 years ago our business has been built on our talented and passionate perfume people and today that’s as important as ever. At The Perfume Shop we are all keeping positive and looking to a more fragrant future; we should all remember this difficult time will come to an end (soon we hope!).

We’ll still be working behind the scenes planning for the world to get back to normal, we can’t wait to show you the amazing new perfume products and fragrant features we’ll be unveiling then. Until then you’ll be able to browse our range, be inspired with exciting content with hints and tips or use live video chat to speak with one of our colleagues for fun and friendly perfume advice from the comfort of our perfume experts’ homes to yours. Let's keep talking.

Thank you for your continued support and understanding during these extraordinary times. We’re all in this together and we’ll be back with open arms and an extra spritz in our step as soon as we possibly can.

Scent with love and positivity

Gill Smith,
The Perfume Shop Managing Director

Friday 27th March 2020

At the Perfume Shop our customers have always been the heartbeat of our business, and each of our colleagues gives a huge amount of energy and passion to offer a personalised experience. It's this personal touch that makes us so proud.

The current Coronavirus pandemic has touched us all, and we recognise it is likely that it may go on for some time. As the situation unfolds, and following the UK government's latest advice, we made the difficult decision to temporarily close our stores on Sunday, 22nd March. Our online store remains open with a free standard delivery service available to our customers.

Caring for our colleagues and customers remains our primary focus, so we’ve introduced these strict safety measures for our Warehouse Team:

  • We've staggered our shift start/finish times, with a reduced working week.
  • We will continue to assess colleague’s dependency and/or health concerns and ask them to stay at home where appropriate, for these cases we will continue to support colleagues with full pay.
  • We've enforced strict social distancing, to ensure a minimum 2-metre gap between colleagues.
  • We have allocated additional space for breaks and meal-times, with a rota introduced to minimise contact.
  • Our colleagues understand the importance of regular hand washing and we have also provided hand sanitiser and disinfectant cleaning wipes to the entire team.
  • We have implemented a ‘touch free' delivery and signing process with our couriers.

We know this is a difficult time for you all, so we would love to stay connected with you. Our blog & social media channels are still there to provide a little hub of brightness during these uncertain times. We can also bring our Perfume Shop sparkle directly into your home with our Go Instore link on theperfumeshop.com. This will connect you directly to one of our perfume experts from their homes, in real time, by video link. Let's keep chatting, self-isolation can be lonely.

We would once again like to pass on a huge thanks to the incredible and dedicated people behind our brand and to you for your ongoing support. Please stay safe and take great care of yourselves, your loved ones and your communities. We are in this together and we will get through this together.

Scent with love and positivity

Gill Smith,
The Perfume Shop Managing Director

Saturday 21st March 2020

At the Perfume Shop our customers have always been the heartbeat of our business and each of our colleagues gives a huge amount of energy and passion to offer everyone a personalised experience. It’s this personal touch that makes all proud, each and every day. The current Coronavirus pandemic has touched us all, and we recognize it is likely that it may go on for some time. As the situation unfolds, and following the UK government’s latest advice, we have made the difficult decision to temporarily close our stores from 4pm on Sunday, 22nd March. We believe this is the right thing to do to support and protect our colleagues, customers and communities.

We are going to miss seeing our customers’ friendly faces, but we'd still love to hear from you. Our social media channels are still there to provide a little brightness during these difficult days and weeks, please do connect with us. We can also bring Perfume Shop sparkle directly into your home with our Go Instore link on theperfumeshop.com, this will connect you directly to one of our perfume experts from their homes in real time by video link to hopefully raise a little smile during these uncertain times - let's keep chatting, self-isolation can be lonely.

Our online store remains open, www.theperfumeshop.com, with delivery services running as normal. We have strict safety measures in place to ensure our warehouse team are safe, and have implemented a ‘touch free' delivery and signing process with our couriers.

You remain at the heart of our business and we look forward to a time where we can welcome you into our stores again, as well as offering our online services. We would once again like to pass on a huge thanks to the incredible and dedicated people behind our brand and to you for your ongoing support.

Please stay safe and take great care of yourselves, your loved ones and your communities. We are in this together and we will get through this together.

Scent with love and positivity

Gill Smith,
The Perfume Shop Managing Director