Gift Wrap Frequently Asked Questions

Gift Wrap

Is it possible to get my product gift wrapped online?

Online you can get each item in your order wrapped for a small cost, calculated at checkout. Simply select ‘gift wrap’ on the items in your bag and choose from our different options. If you are purchasing multiple quantities of the same item, your gift wrap option will be applied for all units. Please bear in mind that during peak times this service may not be available.

Is it possible to get my product gift wrapped in store?

In store you can get your item gift wrapped FREE of charge but there is a charge for personalised ribbon in the stores where it’s available. Please bear in mind that during peak times this service may not be available. Please ask our staff for more details in store.

How much does gift wrap cost?

For online orders, the price of gift wrap will be calculated at the checkout, once you’ve made your selections. For purchases in store, gift wrap is FREE but there is a charge for personalised ribbon in the stores where it’s available.

Can you refund the cost of the gift wrap service?

We are unable to refund gift wrap charges if your product is unwanted or you have changed your mind.

I’m purchasing a gift for delivery to the recipients address. Will the parcel contain the invoice?

We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

What can I enter for my personalised ribbon message?

You may enter up to 60 characters for your personalised ribbon message. Your message will be printed in a single line, in gold lettering and will repeat to fill the full length of the red satin ribbon. We will choose the most appropriate length of ribbon for your gift.

Which size of gift box will you use for my gift?

We offer a range of gift box sizes and will choose the most appropriate size for your gift.