Words: Emily Venables
It’s true what they say, absence does make the heart grow fonder! We’ve sincerely missed our customers since our stores were closed due to the Coronavirus pandemic. But now, following Government guidance, we’re excited to have started reopening our stores on Monday 15th June.
We’ve been busy working behind the scenes to ensure that when we reopen our doors, your care and safety is our priority. Take a look at the steps we’ve put in place to ensure you’re safe and happy in our stores.
Cleanliness & Hand Care
Enhanced hygiene practises have been introduced, and our teams will be given extra cleaning time throughout the day. We have also installed Hand Care Stations, which we welcome you to use to sanitise your hands while you shop with us.
Also, for the time being our testers will be removed from the counters so they can be handled by one team member only and cleaned immediately after use. If you want to sample a scent, just ask one of our friendly team who will be happy to help.
We’re Protecting Our Team
Every single member of our team, known as Perfume People, has been provided with Personal Protective Equipment (PPE), and anyone who have been advised to stay at home will be fully supported and welcomed back when they are able to rejoin the team.
Our Perfume People have been fully trained to adapt to the new measures, and there will be no more than 3 of them in our stores at any one time. So, please be aware our shops will be shut at lunch time to ensure everyone gets a lunch break.
When you come into store, you will see 2-metre distancing markers on the floor – please follow these to ensure the safety of our colleagues and other customers. We have also introduced a one in one out system in some stores; if you have to wait, please be patient - we promise it’ll be worth it!
We are currently accepting card payments only, with no limit on Apple Pay and contactless card payments of up to £45 or €50 if you’re shopping with us in Ireland. Sorry, we are unable to accept cash at the moment.
As you can imagine, there will be more changes in the future as lockdown eases. Keep updated with opening times, service updates, returns and new launches via our social media channels, our website and on email.
We look forward to sharing our mutual passion for perfume again with you very soon.
We’ve missed you!
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