Delivery Options

QUICK AND EASY DELIVERY...

Delivery Service and Details
Delivery Service	Details
Standard Delivery* Tracked Service Free of Charge	Despatched and delivered within 3-7 working days. Standard Delivery is available for UK addresses only Deliveries are made Monday to Friday. If undelivered collect at your local selected Post Office® branch with an acceptable form of ID (within 14 days).
Express Delivery £5.50 per order	Despatched and delivered within 1-2 working days. For Express Delivery orders placed before Midday Monday to Friday, your order will be despatched on the same day. There is no Saturday delivery service and orders made on a Thursday (after midday) or Friday (before midday) will arrive Monday or Tuesday. Items ordered on a Friday (after midday) Saturday or Sunday will arrive on the Tuesday or Wednesday. Express Delivery is available for UK addresses only. Deliveries are made by Interlink Express Monday to Friday. If undelivered you will receive a calling card through your letter box. To rearrange delivery please contact our Customer Service Team Email: onlineservices@theperfumeshop.com Phone: 0800 98 88 660

Delivery to other countries, BFPO & PO Box addresses

We do not deliver to the Republic of Ireland or outside of the UK. This includes BFPO addresses. We are not able to deliver to a PO Box address.

Delivery timescales in rural areas and severe weather conditions

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
If you are concerned about delivery times please contact our Customer Service Team

Email: onlineservices@theperfumeshop.com

Phone: 0800 98 88 660

What happens when there is no one in to receive your order?

Standard Delivery - Tracked Service

If no one is available to receive your order a card will be posted through your letterbox. Your order will then be available to pick up from your local Post Office™ branch with an acceptable form of ID. The Post Office™ will hold on to the package for 14 days. If an item is not collected within the 14 days it will be returned back to The Perfume Shop. If we receive your order back, our customer service department will contact you either by phone or email to rearrange delivery or a refund.
Please note if no contact is made within 7 working days we will automatically refund your order.

Next Day Delivery - Interlink Express

If no one is available to receive your order a calling card will be posted through your letterbox. If you would like to rearrange delivery please contact our Customer Service Team.
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660

If we receive your order back, our customer service department will contact you either by phone or email to rearrange delivery or a refund.
Please note if no contact is made within 7 working days we will automatically refund your order.

What happens if I haven't received my order within the timescales stated?

If you believe your order has been lost, please contact our Customer Service Team to make them aware. This can take up to 10 working days for our Customer Service Team to investigate. You will be required to fill out a denial of receipt form for us to be able to start the investigation process. No resend or refund will be offered until after the investigation is complete and we have received your denial of receipt form.

We will always endeavour to resolve any delivery issues as quickly as possible. If you have any queries please contact our Customer Service Team either by phone or email. Please have your order reference number to hand. We are here to help.
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660