Delivery Information

Standard Delivery Next Day Delivery Special Delivery SHUTL Delivery Click & Collect Delivery
Delivery Type Cost Estimated Time Delivery Information
Standard Delivery
UK Standard Delivery
FREE Delivery within 3-4 working days

Standard Delivery is available for UK addresses only.

Deliveries are made by Royal Mail Monday to Saturday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

UK Next Day Delivery
UK Next Day Delivery
£3.99 Next Day if ordered by 4pm Monday to Friday – Exclusions apply*

If you select this method, you will not receive your order before Valentines Day

Next Day Delivery is available for UK addresses only.

Deliveries made by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Special Delivery
Special Delivery
£4.50 Special Delivery guaranteed by 1pm Next Day – Exclusions apply*

If you select this method, you will not receive your order before Valentines day

Special Delivery is available for UK addresses only.

Deliveries guaranteed by 1pm by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day before 1pm.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday. (excluding Public Holidays)

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Shutl Same Day or Nominated Delivery
Same Day or Nominated Delivery
£7.50 Delivery in as little as 90 minutes or within an hour slot of your choice.

Shutl Same day or Nominated delivery is available for UK addresses only.

Orders will be fulfilled from your chosen store. Please check the stores opening times.

The service is currently available within a maximum 7 mile radius of selected stores.

Click & Collect
Click & Collect
FREE Collect within 2 hours or Next Day

Click & Collect is available in stores.

Click & Collect Express (2hrs)
Orders placed before 4:00pm will be available to collect in your selected store in 2hrs. We will notify you when your order is ready to collect. Orders placed after 4:00pm will be available to collect the next day. Please check your chosen stores opening times.

Click and Collect Standard
Orders placed before 4pm will be available to collect in your chosen store the next day after 2pm. Orders placed on Saturday and Sunday will be available for collection on Tuesday after 2pm.
Orders placed after 4pm will be ready to collect in 2 days. Orders placed on Friday (after 4pm), Saturday and Sunday will be available for collection on Tuesday after 2pm. We will notify you when your order is ready for collection.

See below for Click and Collect FAQs

Delivery FAQs

Q. What happens if there is no one in to receive my order?

A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here

If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

Q. What happens if I haven't received my order?

A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Q. Do you deliver to BFPO or PO Box addresses?

We are only able to ship to BFPO addresses that service UK and Germany, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: onlineservices@theperfumeshop.com or Phone: 0800 98 88 660

Click and Collect FAQs

Q. Which stores offer the Click and Collect Service?

A. Our Click and Collect Service is available in the majority of our stores.

Q. Can I choose a The Perfume Shop at Superdrug Counter to pick up my order?

A. Yes, you will be able to collect your order from The Perfume Shop counter located in Superdrug.

Q. What do I need to bring when collecting my order?

A. Please bring your collection email with you, which you will receive when your order is ready to collect, or your text message if you have provided a mobile telephone number.

You must also bring proof of ID which can include:

  • Passport
  • Driving Licence
  • Utility Bill
  • Payment card used to place order

If someone collects your order on your behalf, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.

Q. How long are orders kept in store for?

A. We will keep your order in store for 7 days before we automatically refund you. If you know that you won’t be able to collect your item within 7 days then please contact the Customer Service team or your Collection store to let us know so we can keep if for you until your required date.

Q. How do I refund my Click and Collect order?

A. If you change your mind for any reason, you have 28 days from date of collection to return it to any one of our stores. Please ensure that your item is in its original and resellable condition. If your item has been opened or sprayed, we will not be able to accept it back. This does not affect your statutory rights.

You must also provide the unique returns code you received on your collection email or text message if you have provided a mobile telephone number. If you no longer have this information, please contact the Customer Service team on 0800 98 88 660

Your refund will be processed back to your original method of payment, and you will receive confirmation of this by email.

Q. What do I do if I don’t receive my Order Collection email or text?

A. If you don’t receive notification of your order being ready for collection within the given delivery time, please call Customer Services before going to your collection store. Make sure you have your order number to hand.

Q. I don’t have a printer to print my email. How can I collect my order?

A. Don’t worry, you’ll be able to show your collection email on any device and still collect your order with the relevant form of ID.

Q. What is an Express Click and Collect Order?

A. An express Click and Collect order means your item will be ready to collect from your chosen store within 2 hours. Please check your chosen stores opening times.

Q. What is a Standard Click and Collect Order?

A. A standard Click and Collect order means your item will be ready to collect the next working day from your chosen store. Your item will be despatched from our warehouse and delivered straight to store before 2pm. If you place your order after 4pm your order will be ready collect in 2 working days. Please click here for more information on delivery times.

Q. Can I change my mind once my order has been confirmed?

A. Yes, please email cancellations@theperfumeshop.com as soon as possible if you would like to cancel your order or make any amendments. Please note, we can only cancel an order in full.