Delivery Information

Standard Delivery Next Day Delivery Special Delivery Click & Collect Delivery
Delivery Type Cost Estimated Time Delivery Information
Standard Delivery
UK Standard Delivery
FREE Delivery within 2-5 working days

Standard Delivery is available for UK addresses only.

Deliveries are made by Royal Mail Monday to Saturday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

UK Next Day Delivery
UK Next Day Delivery
£3.99 Next Day if ordered by 4pm Monday to Friday – Exclusions apply*

Next Day Delivery is available for UK addresses only.

Deliveries made by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Special Delivery
Special Delivery
£4.50 Special Delivery guaranteed by 1pm Next Day – Exclusions apply*

Special Delivery is available for UK addresses only.

Deliveries guaranteed by 1pm by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day before 1pm.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday. (excluding Public Holidays)

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Click & Collect
Click & Collect
FREE Collect within 2 hours or Next Day

Click & Collect is available in stores.

Click & Collect Express (2hrs)
Orders placed before 4pm will be available to collect in your selected store in 2hrs. We will notify you when your order is ready to collect. Orders placed after 4pm will be available to collect the next day. Please check your chosen stores opening times.

Click and Collect Standard
Orders placed before 4pm will be available to collect in your chosen store the next day after 2pm. Orders placed on Saturday/Sunday will be available for collection on Tuesday after 2pm.
Orders placed after 4pm will be ready to collect in 2 days. Orders placed on Friday after 4pm, Saturday/Sunday will be available for collection on Tuesday after 2pm. We will notify you when your order is ready for collection.

Delivery FAQs

Q. What happens if there is no one in to receive my order?

A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here

If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

Q. What happens if I haven't received my order?

A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Q. Do you deliver to BFPO or PO Box addresses?

We are only able to ship to BFPO addresses that service UK and Germany, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: onlineservices@theperfumeshop.com or Phone: 0800 98 88 660