Contact Us

Online Queries

For any query relating to the website or orders placed online please contact Online Customer Services on:

Email:

onlineservices@theperfumeshop.com

Phone:

0800 98 88 660

Live Chat:

If you're on our website and see the grey 'Chat' logo in the bottom right-hand corner, one of our Customer Service Team are online and ready to help. Just click the logo and type in your question, we'll get back to you within seconds.

Useful Links:

FAQs & Help
Returns, Exchanges & Refunds Policy
Delivery Information

Standard Customer Services Hours:

Monday – Friday: 9am – 6pm
Saturday: 9am – 5pm

Delivery Queries & Re-deliveries

For any query relating to your delivery or requesting a re-delivery please contact online services on:

Email:

onlineservices@theperfumeshop.com

Phone:

0800 98 88 660

Useful Links:

FAQs & Help
Delivery Information

Store Queries

For any query relating to purchases made in one of our shops or shop details please contact either the relevant shop directly or Store Customer Services on:

Email:

onlineservices@theperfumeshop.com

Phone:

0800 98 88 660

Useful Links:

Store Locator

By Post

The Perfume Shop
Cypress House,
The Gateway Centre,
Coronation Road,
Cressex Business Park,
High Wycombe,
HP12 3SU

Business Enquiries

For any business enquiries please contact us on our local number: 0845 601 1950

PRECAUTIONARY PRODUCT RECALL

Rihanna Rogue Eau De Parfum Gift Set for her EDP Spray 125ml and Candle x 3 (SKU : 1189265)

What’s Happened?
Customer safety is of utmost importance to The Perfume Shop. We have been advised of a possible flame issue with the candle as part of this specific gift set. These products have been sold in The Perfume Shop stores on www.theperfumeshop.com from January 2017.

What You Should Do:
Customers are advised to stop using these products immediately and to return it to any TPS store where they will receive a full refund.

No other products are affected.

We apologise for any inconvenience caused to our customers.

For further information, please email
onlineservices@theperfumeshop.com